Building Evidence with the Minnesota State Colleges & Universities System
As the Student Basic Needs Working Group’s report was in development, The Hope Center joined with the Minnesota State Colleges and Universities System (Minnesota State) to capture an updated snapshot of students’ basic needs in the state through our Hope Impact Partnerships (HIP) program. Through HIP 29 of the system’s 33 institutions fielded The Hope Center’s Student Basic Needs Survey, with over 23,000 students providing information about their experiences with basic needs insecurities.
Of those students, 56% experienced at least one of the following: food insecurity, housing insecurity, or homelessness. However, relatively few students experiencing these challenges accessed available basic needs resources. The primary reason students gave (61%) was a lack of awareness that these resources existed, where to access them, and/or that they were eligible.
To tackle this awareness issue, Minnesota State partnered with United Way 211 to launch the Minnesota State Basic Needs Resource Hub. Available by phone or text around the clock, the Hub provided a dedicated line specifically for Minnesota State students to connect with available campus and community resources.
Once this new resource was up and running, Minnesota State partnered with The Hope Center to evaluate students’ awareness of the Hub and better understand its impact. Our research team developed a survey completed by 1,703 students across all 33 institutions in spring 2024.
Unfortunately, findings from this assessment revealed that, despite overall student satisfaction with the service (77%), awareness remained a major barrier with 68% of respondents having not heard of the Basic Needs Resource Hub.
The results underscored a critical lesson for institutions and systems: creating strong resources is only part of the work. Students must also know those resources exist, understand how to access them, and feel comfortable seeking support.
Recognizing that the 211 partnership had not moved the needle on that front, Minnesota State discontinued the partnership and is pursuing alternative approaches to facilitating student awareness, access, and use of available campus and community resources.